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FAQs
The Most Frequently Asked Questions
Certain parts of the screen are not showing?
Help CentreIf you are finding that certain parts of the screen have dissapeared then please...
I cant login?
Help CentreIf you are having difficulty logging in then please check you have entered your ...
When logging in/out the screen displays incorrectly?
Help CentreIf you are having this issue just simply press the Refresh button, or click on t...
My account has been suspended/banned?
BuyersWhy has my account been suspended/banned? If you find yourself in the situation...
Ive been asked to start work on the project without using escrow, or any upfront payment. Is this safe?
ProviderAlthough we offer an escrow service, it may not be suitable for everyone to use....
I have completed the work, but the buyer isnt responding, how do i claim my payment in escrow?
ProviderAs long as you contact us within the 30 day project deadline we will be able to ...
I have recieved a negative rating and would like it removed.
Help CentreIf you feel you have recieved negative rating under false pretences then please ...
I posted a Private/Featured or Urgent project by accident, can i get a refund?
BuyersAs long as you contact our support team within 3 hours of placing the project th...
I made a withdrawel but have not recieved my money?
Help CentreWe deal with all withdrawels manually so please be patient while we deal with yo...
There seems to be less money in my account than i expected?
Help CentrePlease goto your main account page and check your Transaction History. Displayed...
