FAQs

The Most Frequently Asked Questions

Certain parts of the screen are not showing?

Help Centre

If you are finding that certain parts of the screen have dissapeared then please...

I cant login?

Help Centre

If you are having difficulty logging in then please check you have entered your ...

When logging in/out the screen displays incorrectly?

Help Centre

If you are having this issue just simply press the Refresh button, or click on t...

My account has been suspended/banned?

Buyers

Why has my account been suspended/banned? If you find yourself in the situation...

Ive been asked to start work on the project without using escrow, or any upfront payment. Is this safe?

Provider

Although we offer an escrow service, it may not be suitable for everyone to use....

I have completed the work, but the buyer isnt responding, how do i claim my payment in escrow?

Provider

As long as you contact us within the 30 day project deadline we will be able to ...

I have recieved a negative rating and would like it removed.

Help Centre

If you feel you have recieved negative rating under false pretences then please ...

I posted a Private/Featured or Urgent project by accident, can i get a refund?

Buyers

As long as you contact our support team within 3 hours of placing the project th...

I made a withdrawel but have not recieved my money?

Help Centre

We deal with all withdrawels manually so please be patient while we deal with yo...

There seems to be less money in my account than i expected?

Help Centre

Please goto your main account page and check your Transaction History. Displayed...

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